Your organization's equipment is the equivalent of your body's bones and muscles; each are elements of infrastructure. The health, strength and quality of an organization's infrastructure are essential to quality performance. Just as you run better on a healthy leg than a broken one, your organization runs better on a healthy copier than a broken one.

Just as you want your body parts to be dependable and not break down, and just as constant, moderate exercise keeps your body parts functioning more efficiently and reliably, the same is true for office equipment. Your goal is to have the type and amount of equipment that dependably handles a fairly constant, moderate demand for its services.

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